@article{7c0da345226645619ec2f2ef7549fe7d,
title = "Development of industrial service offerings: A process framework",
keywords = "Manufacturing industries, Services, Service levels, Innovation, KEY CONCEPTS, INNOVATION, QUALITY, SECTOR, STRATEGIES, OPERATIONS, MARKET, 512 Business and Management",
author = "Daniel Kindstr{\"o}m and Christian Kowalkowski",
year = "2009",
doi = "10.1108/09564230910952753",
language = "English",
volume = "20",
pages = "156--172",
journal = "Journal of Service Management",
issn = "1757-5818",
publisher = "Emerald Group Publishing",
number = "2",
}