Digital Business Value Creation with Robotic Process Automation (rpa) in Northern and Central Europe

Damian Kedziora, Hanna-Maija Kiviranta

Forskningsoutput: TidskriftsbidragArtikelVetenskapligPeer review

Sammanfattning

In the rapidly changing global economy, robotics process automation (RPA) became one of the most important and fastest growing concepts. Digital value co-creation within service businesses and networks, sets value for end customer experience within more efficient operations, focusing on core business development with the use of modern technology. This pilot study approaches the topic from the practical perspective, presenting the results of empirical work conducted with experts working at the Intelligent Automation unit at one of the leading Nordic providers of financial and accounting services. It is examining the RPA transformation from the perspective of its impact on resourcing, operations and business value.
OriginalspråkEngelska
Referentgranskad vetenskaplig tidskriftManagement
Volym13
Utgåva2
Sidor (från-till)161-174
ISSN1854-4223
DOI
StatusPublicerad - 2018
MoE-publikationstypA1 Originalartikel i en vetenskaplig tidskrift

Nyckelord

  • 512 Företagsekonomi

Styrkeområden och högpotentiella områden (AoS och AoHP)

  • AoHP: Humanitär och samhällslogistik

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