Dynamic Capabilities for Improving Service Offerings through Utilization of Customer Satisfaction Information

Andrea Birch-Jensen; Ida Gremyr; Arni Halldorsson

Dynamic Capabilities for Improving Service Offerings through Utilization of Customer Satisfaction Information

Andrea Birch-Jensen
, Ida Gremyr
, Arni Halldorsson

Logistik och samhällsansvar, Helsingfors

Chalmers University of Technology

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

Originalspråk	Engelska
Titel på värdpublikation	10th SERVSIG 2018 proceedings, 14-16 June, Paris, IÉSEG School of Management : Opportunities for Services in a Challenging World
Antal sidor	6
Utgivningsdatum	2018
Sidor	529-534
ISBN (elektroniskt)	978-2-9516606-3-2
Status	Publicerad - 2018
MoE-publikationstyp	A4 Artikel i en konferenspublikation
Evenemang	2018 American Marketing Association's Service Interest Group (AMA Servsig): AMA Servsig Service Research Conference - Paris, Frankrike Varaktighet: 14.06.2018 → 16.06.2018

Nyckelord

512 Företagsekonomi

Åtkomst av dokument

https://www.ieseg.fr/wp-content/uploads/2018/02/SERVSIG-2018-Proceedings.pdf

OpenUrl-tillgänglighet

Fulltext

Andra filer och länkar

Conference website.

Citera det här

Birch-Jensen, A., Gremyr, I., & Halldorsson, A. (2018). Dynamic Capabilities for Improving Service Offerings through Utilization of Customer Satisfaction Information. I 10th SERVSIG 2018 proceedings, 14-16 June, Paris, IÉSEG School of Management: Opportunities for Services in a Challenging World (s. 529-534) https://www.ieseg.fr/wp-content/uploads/2018/02/SERVSIG-2018-Proceedings.pdf

@inproceedings{ae88ea16f9fb491c889f9aafa96e9c79,

title = "Dynamic Capabilities for Improving Service Offerings through Utilization of Customer Satisfaction Information",

keywords = "512 Business and Management",

author = "Andrea Birch-Jensen and Ida Gremyr and Arni Halldorsson",

year = "2018",

language = "English",

pages = "529--534",

booktitle = "10th SERVSIG 2018 proceedings, 14-16 June, Paris, I{\'E}SEG School of Management",

note = "2018 American Marketing Association's Service Interest Group (AMA Servsig) : AMA Servsig Service Research Conference, Ama Servsig ; Conference date: 14-06-2018 Through 16-06-2018",

}

Birch-Jensen, A, Gremyr, I & Halldorsson, A 2018, Dynamic Capabilities for Improving Service Offerings through Utilization of Customer Satisfaction Information. i 10th SERVSIG 2018 proceedings, 14-16 June, Paris, IÉSEG School of Management: Opportunities for Services in a Challenging World. s. 529-534, 2018 American Marketing Association's Service Interest Group (AMA Servsig), Paris, Frankrike, 14.06.2018. <https://www.ieseg.fr/wp-content/uploads/2018/02/SERVSIG-2018-Proceedings.pdf>

Dynamic Capabilities for Improving Service Offerings through Utilization of Customer Satisfaction Information. / Birch-Jensen, Andrea; Gremyr, Ida; Halldorsson, Arni.
10th SERVSIG 2018 proceedings, 14-16 June, Paris, IÉSEG School of Management: Opportunities for Services in a Challenging World. 2018. s. 529-534.

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

TY - GEN

T1 - Dynamic Capabilities for Improving Service Offerings through Utilization of Customer Satisfaction Information

AU - Birch-Jensen, Andrea

AU - Gremyr, Ida

AU - Halldorsson, Arni

PY - 2018

Y1 - 2018

KW - 512 Business and Management

UR - https://www.ieseg.fr/en/events/10th-ama-servsig/

M3 - Conference contribution

SP - 529

EP - 534

BT - 10th SERVSIG 2018 proceedings, 14-16 June, Paris, IÉSEG School of Management

T2 - 2018 American Marketing Association's Service Interest Group (AMA Servsig)

Y2 - 14 June 2018 through 16 June 2018

ER -