E-customers efficiency and firm performance in Vietnam

Thanh H. Nguyen, David B. Grant, Christopher Bovis, Yen H. Mac, Thuy L. Nguyen

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review


Research Design/Methodology/Approach
A literature review on DOI, culture and electronic customs informed a quantitative approach to propose the conceptual model and test extant theory. A total of 702 surveys were collected from Vietnamese customs officers in 5 cities and provinces. The data were analysed using structural equation modelling.

Findings/Research and Practical Implications
Findings identified relative advantage and national culture as key enablers while barriers include elements of ease of use and technical constraints. The findings also provide practical implications for organizations and validate the proposed conceptual model in the context of Vietnam.

This study contributes by providing a synthesis and better understanding of e-customs implementation in emerging nations such as Vietnam having cultural differences compared to developed nations.
Titel på värdpublikationProceedings of the 11th International Conference on Logistics and Transport (ICLT)
RedaktörerT.T.T. Huong
UtgivningsortHanoi, Vietnam
FörlagForeign Trade University
ISBN (tryckt)2392-5728
StatusPublicerad - 2019
MoE-publikationstypA4 Artikel i en konferenspublikation
EvenemangInternational Conference on Logistics & Transport (ICLT)
- Hanoi, Vietnam
Varaktighet: 14.11.201915.11.2019
Konferensnummer: 11


NamnThe International Conference on Logistics and Transport (ICLT)
FörlagForeign Trade University, Hanoi, Vietnam
ISSN (tryckt)2392-5728


  • 512 Företagsekonomi

Styrkeområden och områden med hög potential (AoS och AoHP)

  • AoHP: Humanitär och samhällslogistik


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