E-services as resources in customer value creation: A service logic approach

TY - JOUR

T1 - E-services as resources in customer value creation

T2 - A service logic approach

AU - Gummerus, Johanna

PY - 2010

Y1 - 2010

KW - Internet

KW - Resources

KW - Customers

KW - Finland

KW - MULTIPLE-ITEM SCALE

KW - CONSUMER PERCEPTIONS

KW - CONCEPTUAL-MODEL

KW - DOMINANT LOGIC

KW - QUALITY

KW - INTERNET

KW - COMMUNITIES

KW - SATISFACTION

KW - PERSPECTIVE

KW - INSTRUMENT

KW - KOTA2010

U2 - 10.1108/09604521011073722

DO - 10.1108/09604521011073722

M3 - Article

VL - 20

SP - 425

EP - 439

JO - Managing Service Quality

JF - Managing Service Quality

IS - 5

ER -