E-services as resources in customer value creation:  A service logic approach

Johanna Gummerus

doi:10.1108/09604521011073722

E-services as resources in customer value creation: A service logic approach

Johanna Gummerus

Marknadsföring, Helsingfors

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

27 Citeringar (Scopus)

Originalspråk	Engelska
Referentgranskad vetenskaplig tidskrift	Managing Service Quality
Volym	20
Nummer	5
Sidor (från-till)	425-439
Antal sidor	15
DOI	https://doi.org/10.1108/09604521011073722
Status	Publicerad - 2010
MoE-publikationstyp	A1 Originalartikel i en vetenskaplig tidskrift

Nyckelord

KOTA2010

Åtkomst av dokument

10.1108/09604521011073722

OpenUrl-tillgänglighet

Fulltext

Customer Commitment to E-Services
Gummerus, J. (Projektledare, akademisk)
01.01.2002 → 01.02.2006
Projekt: Externt finansierat projekt

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title = "E-services as resources in customer value creation: A service logic approach",

keywords = "Internet, Resources, Customers, Finland, MULTIPLE-ITEM SCALE, CONSUMER PERCEPTIONS, CONCEPTUAL-MODEL, DOMINANT LOGIC, QUALITY, INTERNET, COMMUNITIES, SATISFACTION, PERSPECTIVE, INSTRUMENT, KOTA2010",

author = "Johanna Gummerus",

year = "2010",

doi = "10.1108/09604521011073722",

language = "English",

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pages = "425--439",

journal = "Managing Service Quality",

publisher = "Emerald Group Publishing",

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T2 - A service logic approach

AU - Gummerus, Johanna

PY - 2010

Y1 - 2010

KW - Internet

KW - Resources

KW - Customers

KW - Finland

KW - MULTIPLE-ITEM SCALE

KW - CONSUMER PERCEPTIONS

KW - CONCEPTUAL-MODEL

KW - DOMINANT LOGIC

KW - QUALITY

KW - INTERNET

KW - COMMUNITIES

KW - SATISFACTION

KW - PERSPECTIVE

KW - INSTRUMENT

KW - KOTA2010

U2 - 10.1108/09604521011073722

DO - 10.1108/09604521011073722

M3 - Article

VL - 20

SP - 425

EP - 439

JO - Managing Service Quality

JF - Managing Service Quality

IS - 5

ER -

E-services as resources in customer value creation: A service logic approach

Nyckelord

Åtkomst av dokument

OpenUrl-tillgänglighet

Projekt

Customer Commitment to E-Services

Citera det här