Effects of Healthcare Service Provider’s Organizational Socialization and Support on Patients’ Well-Being

Arafat Rahman*, Peter Björk, Annika Ravald

*Motsvarande författare för detta arbete

Forskningsoutput: TidskriftsbidragArtikelPeer review

Sammanfattning

This paper explores the effects of a healthcare service provider’s organizational socialization and support on patients’ well-being. It also addresses how patients’ well-being is affected by their perceived self-efficacy and outcome expectations. A cross-sectional field survey was carried out among 329 patients of a therapeutic and rehabilitation service provider based in Dhaka, Bangladesh. The results indicate that both the organizational socialization and support of a service provider have positive influences on patients’ outcome expectations, which has a positive effect on their well-being. The results further show that the self-efficacy beliefs of healthcare customers have implications for their well-being.

OriginalspråkEngelska
Referentgranskad vetenskaplig tidskriftServices Marketing Quarterly
Volym41
Utgåva2
Sidor (från-till)105-123
Antal sidor19
ISSN1533-2969
DOI
StatusPublicerad - 31.03.2020
MoE-publikationstypA1 Originalartikel i en vetenskaplig tidskrift

Nyckelord

  • 512 Företagsekonomi

Styrkeområden och områden med hög potential (AoS och AoHP)

  • AoS: Konkurrensanalys och servicestrategi - Service och kundorienterad ledning

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