Effects of Healthcare Service Provider’s Organizational Socialization and Support on Patients’ Well-Being

Arafat Rahman; Peter Björk; Annika Ravald

doi:10.1080/15332969.2020.1742978

Effects of Healthcare Service Provider’s Organizational Socialization and Support on Patients’ Well-Being

Arafat Rahman^*, Peter Björk, Annika Ravald

^*Motsvarande författare för detta arbete

Marknadsföring, Vasa

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

Sammanfattning

This paper explores the effects of a healthcare service provider’s organizational socialization and support on patients’ well-being. It also addresses how patients’ well-being is affected by their perceived self-efficacy and outcome expectations. A cross-sectional field survey was carried out among 329 patients of a therapeutic and rehabilitation service provider based in Dhaka, Bangladesh. The results indicate that both the organizational socialization and support of a service provider have positive influences on patients’ outcome expectations, which has a positive effect on their well-being. The results further show that the self-efficacy beliefs of healthcare customers have implications for their well-being.

Originalspråk	Engelska
Referentgranskad vetenskaplig tidskrift	Services Marketing Quarterly
Volym	41
Utgåva	2
Sidor (från-till)	105-123
Antal sidor	19
ISSN	1533-2969
DOI	https://doi.org/10.1080/15332969.2020.1742978
Status	Publicerad - 31.03.2020
MoE-publikationstyp	A1 Originalartikel i en vetenskaplig tidskrift

Nyckelord

512 Företagsekonomi

Globala mål för hållbar utveckling (SDG)

Mål 09: Hållbar industri, innovationer och infrastruktur

Styrkeområden och områden med hög potential (AoS och AoHP)

AoS: Konkurrensanalys och servicestrategi - Service och kundorienterad ledning

Åtkomst av dokument

10.1080/15332969.2020.1742978

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title = "Effects of Healthcare Service Provider{\textquoteright}s Organizational Socialization and Support on Patients{\textquoteright} Well-Being",

abstract = "This paper explores the effects of a healthcare service provider{\textquoteright}s organizational socialization and support on patients{\textquoteright} well-being. It also addresses how patients{\textquoteright} well-being is affected by their perceived self-efficacy and outcome expectations. A cross-sectional field survey was carried out among 329 patients of a therapeutic and rehabilitation service provider based in Dhaka, Bangladesh. The results indicate that both the organizational socialization and support of a service provider have positive influences on patients{\textquoteright} outcome expectations, which has a positive effect on their well-being. The results further show that the self-efficacy beliefs of healthcare customers have implications for their well-being.",

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