TY - JOUR
T1 - Effects of Healthcare Service Provider’s Organizational Socialization and Support on Patients’ Well-Being
AU - Rahman, Arafat
AU - Björk, Peter
AU - Ravald, Annika
PY - 2020/3/31
Y1 - 2020/3/31
N2 - This paper explores the effects of a healthcare service provider’s organizational socialization and support on patients’ well-being. It also addresses how patients’ well-being is affected by their perceived self-efficacy and outcome expectations. A cross-sectional field survey was carried out among 329 patients of a therapeutic and rehabilitation service provider based in Dhaka, Bangladesh. The results indicate that both the organizational socialization and support of a service provider have positive influences on patients’ outcome expectations, which has a positive effect on their well-being. The results further show that the self-efficacy beliefs of healthcare customers have implications for their well-being.
AB - This paper explores the effects of a healthcare service provider’s organizational socialization and support on patients’ well-being. It also addresses how patients’ well-being is affected by their perceived self-efficacy and outcome expectations. A cross-sectional field survey was carried out among 329 patients of a therapeutic and rehabilitation service provider based in Dhaka, Bangladesh. The results indicate that both the organizational socialization and support of a service provider have positive influences on patients’ outcome expectations, which has a positive effect on their well-being. The results further show that the self-efficacy beliefs of healthcare customers have implications for their well-being.
KW - organizational socialization
KW - organizational support
KW - patient well-being
KW - transformative service research
KW - 512 Business and Management
UR - http://www.scopus.com/inward/record.url?scp=85082615835&partnerID=8YFLogxK
U2 - 10.1080/15332969.2020.1742978
DO - 10.1080/15332969.2020.1742978
M3 - Article
SN - 1533-2969
VL - 41
SP - 105
EP - 123
JO - Services Marketing Quarterly
JF - Services Marketing Quarterly
IS - 2
ER -