Efficiently inefficient: Service design games as innovation tools

Otso Hannula; J. Tuomas Harviainen

Efficiently inefficient: Service design games as innovation tools

Otso Hannula, J. Tuomas Harviainen

Företagsledning och organisation, Helsingfors

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

Sammanfattning

This paper analyses the effectiveness of service design games (SDGs) based on their ability to trigger participant reflection. The paper draws upon game studies to present how SDGs appear as ineffective innovation tools, and combines it with organizational knowledge creation to show how the “gameness” of SDGs actually drives their effectiveness. The paper contributes to the understanding of SDGs by offering a theoretical explanation for their effectiveness, and presents a framework for analysing design games as productive dialogues. ATLAS, a board game for service co-design project planning, is presented as an example of embedding reflection into the design of a SDG.

Originalspråk	Engelska
Titel på värdpublikation	Service Design Geographies : Proceedings of the ServDes2016 Conference
Antal sidor	12
Förlag	Linköping University Electronic Press
Utgivningsdatum	17.05.2016
Sidor	241-252
ISBN (elektroniskt)	978-91-7685-738-0
Status	Publicerad - 17.05.2016
MoE-publikationstyp	A4 Artikel i en konferenspublikation
Evenemang	Service Design and Service Innovation Conference ServDes 2016 - Copenhagen, Danmark Varaktighet: 24.05.2016 → 26.05.2016

Publikationsserier

Namn	Linköping Electronic Conference Proceedings
Förlag	Linköping University Electronic Press, Linköpings universitet
Nummer	125
ISSN (tryckt)	1650-2686
ISSN (elektroniskt)	1650-3740

Nyckelord

512 Företagsekonomi

Åtkomst av dokument

http://www.ep.liu.se/ecp/contents.asp?issue=125Licens: Ospeciferad

OpenUrl-tillgänglighet

Fulltext

Citera det här

@inproceedings{1b664d070262404ca6b87bc6438bfc2d,

title = "Efficiently inefficient: Service design games as innovation tools",

abstract = "This paper analyses the effectiveness of service design games (SDGs) based on their ability to trigger participant reflection. The paper draws upon game studies to present how SDGs appear as ineffective innovation tools, and combines it with organizational knowledge creation to show how the “gameness” of SDGs actually drives their effectiveness. The paper contributes to the understanding of SDGs by offering a theoretical explanation for their effectiveness, and presents a framework for analysing design games as productive dialogues. ATLAS, a board game for service co-design project planning, is presented as an example of embedding reflection into the design of a SDG.",

keywords = "512 Business and Management, Service design, Knowledge creation, Organizational learning, Games, Co-creation",

author = "Otso Hannula and Harviainen, {J. Tuomas}",

note = " Volume: Proceeding volume: ; Service Design and Service Innovation Conference ServDes 2016 ; Conference date: 24-05-2016 Through 26-05-2016",

year = "2016",

month = may,

day = "17",

language = "English",

series = "Link{\"o}ping Electronic Conference Proceedings",

publisher = "Link{\"o}ping University Electronic Press",

number = "125",

pages = "241--252",

booktitle = "Service Design Geographies",

address = "Sweden",

}

Hannula, O & Harviainen, JT 2016, Efficiently inefficient: Service design games as innovation tools. i Service Design Geographies: Proceedings of the ServDes2016 Conference. Linköping Electronic Conference Proceedings, nr. 125, Linköping University Electronic Press, s. 241-252, Service Design and Service Innovation Conference ServDes 2016, Copenhagen, Danmark, 24.05.2016. <http://www.ep.liu.se/ecp/contents.asp?issue=125>

Efficiently inefficient : Service design games as innovation tools. / Hannula, Otso; Harviainen, J. Tuomas.

Service Design Geographies: Proceedings of the ServDes2016 Conference. Linköping University Electronic Press, 2016. s. 241-252 (Linköping Electronic Conference Proceedings; Nr. 125).

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

TY - GEN

T1 - Efficiently inefficient

T2 - Service Design and Service Innovation Conference ServDes 2016

AU - Hannula, Otso

AU - Harviainen, J. Tuomas

N1 - Volume: Proceeding volume:

PY - 2016/5/17

Y1 - 2016/5/17

N2 - This paper analyses the effectiveness of service design games (SDGs) based on their ability to trigger participant reflection. The paper draws upon game studies to present how SDGs appear as ineffective innovation tools, and combines it with organizational knowledge creation to show how the “gameness” of SDGs actually drives their effectiveness. The paper contributes to the understanding of SDGs by offering a theoretical explanation for their effectiveness, and presents a framework for analysing design games as productive dialogues. ATLAS, a board game for service co-design project planning, is presented as an example of embedding reflection into the design of a SDG.

AB - This paper analyses the effectiveness of service design games (SDGs) based on their ability to trigger participant reflection. The paper draws upon game studies to present how SDGs appear as ineffective innovation tools, and combines it with organizational knowledge creation to show how the “gameness” of SDGs actually drives their effectiveness. The paper contributes to the understanding of SDGs by offering a theoretical explanation for their effectiveness, and presents a framework for analysing design games as productive dialogues. ATLAS, a board game for service co-design project planning, is presented as an example of embedding reflection into the design of a SDG.

KW - 512 Business and Management

KW - Service design

KW - Knowledge creation

KW - Organizational learning

KW - Games

KW - Co-creation

M3 - Conference contribution

T3 - Linköping Electronic Conference Proceedings

SP - 241

EP - 252

BT - Service Design Geographies

PB - Linköping University Electronic Press

Y2 - 24 May 2016 through 26 May 2016

ER -

Efficiently inefficient: Service design games as innovation tools

Sammanfattning

Publikationsserier

Nyckelord

Åtkomst av dokument

OpenUrl-tillgänglighet

Fingeravtryck

Citera det här