Emotions in service satisfaction

Veronica Liljander, Tore Strandvik

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

452 Citeringar (Scopus)

Originalspråk	Engelska
Referentgranskad vetenskaplig tidskrift	International Journal of Service Industry Management
Volym	8
Nummer	2
Sidor (från-till)	148-169
Antal sidor	22
ISSN	0958-4233
DOI	https://doi.org/10.1108/09564239710166272
Status	Publicerad - 1997
MoE-publikationstyp	A1 Originalartikel i en vetenskaplig tidskrift

Nyckelord

@article{10f829ef03c04bd0a8184ef969851fbe,

title = "Emotions in service satisfaction",

keywords = "512 Business and Management",

author = "Veronica Liljander and Tore Strandvik",

year = "1997",

doi = "10.1108/09564239710166272",

language = "English",

volume = "8",

pages = "148--169",

journal = "International Journal of Service Industry Management",

issn = "0958-4233",

publisher = "Emerald Group Publishing",

number = "2",

}

TY - JOUR

T1 - Emotions in service satisfaction

AU - Liljander, Veronica

AU - Strandvik, Tore

PY - 1997

Y1 - 1997

KW - 512 Business and Management

U2 - 10.1108/09564239710166272

DO - 10.1108/09564239710166272

M3 - Article

SN - 0958-4233

VL - 8

SP - 148

EP - 169

JO - International Journal of Service Industry Management

JF - International Journal of Service Industry Management

IS - 2

ER -