Exploring tools for learning about customers in a service setting

Karolina Wägar

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

8 Citeringar (Scopus)

Originalspråk	Engelska
Referentgranskad vetenskaplig tidskrift	Journal of Service Management
Volym	19
Nummer	5
Sidor (från-till)	596-620
Antal sidor	25
ISSN	1757-5818
DOI	https://doi.org/10.1108/09564230810903488
Status	Publicerad - 2008
MoE-publikationstyp	A1 Originalartikel i en vetenskaplig tidskrift

Åtkomst av dokument

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title = "Exploring tools for learning about customers in a service setting",

keywords = "Learning, Social interaction, Ethnography, ORGANIZATIONAL KNOWLEDGE, CUSTOMIZATION, EMPLOYEE, QUALITY",

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