Exploring tools for learning about customers in a service setting

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8 Citeringar (Scopus)

Originalspråk	Engelska
Referentgranskad vetenskaplig tidskrift	Journal of Service Management
Volym	19
Nummer	5
Sidor (från-till)	596-620
Antal sidor	25
ISSN	1757-5818
DOI	https://doi.org/10.1108/09564230810903488
Status	Publicerad - 2008
MoE-publikationstyp	A1 Originalartikel i en vetenskaplig tidskrift

Åtkomst av dokument

@article{301b6fc806294ba494fdeefee194a969,

title = "Exploring tools for learning about customers in a service setting",

keywords = "Learning, Social interaction, Ethnography, ORGANIZATIONAL KNOWLEDGE, CUSTOMIZATION, EMPLOYEE, QUALITY",

author = "Karolina W{\"a}gar",

year = "2008",

doi = "10.1108/09564230810903488",

language = "English",

volume = "19",

pages = "596--620",

journal = "Journal of Service Management",

issn = "1757-5818",

publisher = "Emerald Group Publishing",

number = "5",

}

TY - JOUR

T1 - Exploring tools for learning about customers in a service setting

AU - Wägar, Karolina

PY - 2008

Y1 - 2008

KW - Learning

KW - Social interaction

KW - Ethnography

KW - ORGANIZATIONAL KNOWLEDGE

KW - CUSTOMIZATION

KW - EMPLOYEE

KW - QUALITY

U2 - 10.1108/09564230810903488

DO - 10.1108/09564230810903488

M3 - Article

SN - 1757-5818

VL - 19

SP - 596

EP - 620

JO - Journal of Service Management

JF - Journal of Service Management

IS - 5

ER -