@book{3a761a37f49a4173aa4ac8029cf1450d,
title = "Financial stability and public confidence in banks",
abstract = "We use a novel, household opinions-based measure – Public Confidence in a Bank – to explore the role of bank-level and system-wide determinants of customers{\textquoteright} trust in banks. Our study covers a panel of approximately 260 large Russian commercial banks publicly monitored during 2010–2017. We find that public confidence in a bank is highly sensitive to the industry-level financial stability indicators, but less sensitive to bank-level risk characteristics. This result reveals an important role of overall banking sector stability in determining public perception of the safety and soundness of individual banks.",
keywords = "511 Economics, financial stability, public confidence, bank failures, online reviews, customer opinions",
author = "Lucy Chernykh and Denis Davydov and Jukka Sihvonen",
year = "2019",
month = feb,
day = "19",
language = "English",
series = "BOFIT Discussion Papers",
publisher = "Bank of Finland",
}