@article{3317564d647841c58b909fe034000c94,
title = "Internalisation or externalisation?: Examining organisational arrangements for industrial services",
keywords = "Industrial services, Organizational arrangement, Internalization, Externalization, Hybrid configuration, Service partner, Corporate strategy, INTEGRATED SOLUTIONS, BUSINESS SERVICES, STRATEGIES, TRANSITION, MANAGEMENT, PRODUCT, MARKET, FIRMS, PATH, FIT, 512 Business and Management",
author = "Christian Kowalkowski and Daniel Kindstrom and Lars Witell",
year = "2011",
doi = "10.1108/09604521111146252",
language = "English",
volume = "21",
pages = "373--391",
journal = "Managing Service Quality",
issn = "0960-4529",
publisher = "Emerald Group Publishing",
number = "4",
}