@article{038d84cc520f4a42b7e10480f1a6964e,
title = "La qualit{\'e} de service logistique envers le cyberacheteur en B2C fa{\c c}onne-t-elle la logistique urbaine?: Does B2C online logistics service quality impact urban logistics?",
keywords = "512 F{\"o}retagsekonomi",
author = "Bernd Philipp and David Grant",
year = "2016",
month = feb,
day = "1",
doi = "10.1080/12507970.2015.11673823",
language = "Franska",
volume = "23",
pages = "45--54",
journal = "Logistique & Management",
issn = "1250-7970",
publisher = "Taylor & Francis/Institut Superieur de Logistique Industrielle",
number = "2",
}