Legal Research Topics in User-Centric Services

Olli Pitkänen, Perttu Virtanen, Jukka Kemppinen

Forskningsoutput: TidskriftsbidragArtikelVetenskapligPeer review

9 Citeringar (Scopus)


There are several essential legal topics that must be included in the research agenda of service science. In this paper, we discuss these topics, beginning with an analysis of the definition of a service and a categorization of some of the actors in service systems, with their diverse interests. A set of case studies and scenarios is presented to illustrate the kinds of legal challenges that are involved in providing user-centric and customer-oriented services. We conclude by suggesting the most important legal topics that should be studied further in relation to service science.
Referentgranskad vetenskaplig tidskriftIBM Systems Journal
Sidor (från-till)143-152
Antal sidor10
StatusPublicerad - 2008
MoE-publikationstypA1 Originalartikel i en vetenskaplig tidskrift


  • 113 Data- och informationsvetenskap
  • 513 Juridik

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