@article{05974770a3f948fb987160a9e1c0215c,
title = "Making sense of service dynamics: the honeybee metaphor",
keywords = "512 Business and Management, Business, Markets and Societal Dynamics, Marketing Logics and Strategizing",
author = "Danilo Brozovic and Annika Ravald and Fredrik Nordin",
year = "2015",
doi = "10.1108/JSM-01-2015-0046",
language = "English",
volume = "29",
pages = "634--644",
journal = "Journal of Services Marketing",
issn = "0887-6045",
publisher = "Emerald Group Publishing",
number = "6/7",
}