Monitoring value-in-use of e-service

Kristina Heinonen; Tore Strandvik

doi:10.1108/09564230910936841

Monitoring value-in-use of e-service

Kristina Heinonen, Tore Strandvik

Marknadsföring, Helsingfors

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

59 Citeringar (Scopus)

Originalspråk	Engelska
Referentgranskad vetenskaplig tidskrift	Journal of Service Management
Volym	20
Nummer	1
Sidor (från-till)	33-51
Antal sidor	19
ISSN	1757-5818
DOI	https://doi.org/10.1108/09564230910936841
Status	Publicerad - 2009
MoE-publikationstyp	A1 Originalartikel i en vetenskaplig tidskrift

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10.1108/09564230910936841

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title = "Monitoring value-in-use of e-service",

keywords = "Electronic commerce, Customer satisfaction, Services marketing, MULTIPLE-ITEM SCALE, SELF-SERVICE, CONSUMER PERCEPTIONS, DOMINANT LOGIC, EXPERIENTIAL VALUE, CONCEPTUAL-MODEL, QUALITY, TECHNOLOGY, ENCOUNTERS, ENVIRONMENT",

author = "Kristina Heinonen and Tore Strandvik",

year = "2009",

doi = "10.1108/09564230910936841",

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AU - Strandvik, Tore

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KW - EXPERIENTIAL VALUE

KW - CONCEPTUAL-MODEL

KW - QUALITY

KW - TECHNOLOGY

KW - ENCOUNTERS

KW - ENVIRONMENT

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DO - 10.1108/09564230910936841

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JO - Journal of Service Management

JF - Journal of Service Management

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