Multi-channel service management - How well integrated are the channels?

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

Originalspråk	Engelska
Titel på värdpublikation	EIRASS conference
Utgivningsdatum	2008
Status	Publicerad - 2008
MoE-publikationstyp	A4 Artikel i en konferenspublikation
Evenemang	EIRASS conference - Zagreb, Kroatien Varaktighet: 13.07.2008 → 15.07.2008

Nyckelord

@inproceedings{2433b2498e13422e934777652a06aff6,

title = "Multi-channel service management - How well integrated are the channels?",

keywords = "512 Business and Management",

author = "Veronica Liljander and Pihlstr{\"o}m, \{Minna Hannele\} and \{van Riel\}, Allard",

note = " Volume: Proceeding volume: ; EIRASS conference ; Conference date: 13-07-2008 Through 15-07-2008",

year = "2008",