Negative emotions and their effect on customer complaint behaviour

Bård Tronvoll

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

130 Citeringar (Scopus)

Originalspråk	Engelska
Referentgranskad vetenskaplig tidskrift	Journal of Service Management
Volym	22
Nummer	1
Sidor (från-till)	111-134
Antal sidor	24
ISSN	1757-5818
DOI	https://doi.org/10.1108/09564231111106947
Status	Publicerad - 2011
MoE-publikationstyp	A1 Originalartikel i en vetenskaplig tidskrift

Nyckelord

@article{d792eae37f28437a80a8ebf4f6fc0f5d,

title = "Negative emotions and their effect on customer complaint behaviour",

keywords = "512 Business and Management",

author = "B{\aa}rd Tronvoll",

year = "2011",

doi = "10.1108/09564231111106947",

language = "English",

volume = "22",

pages = "111--134",

journal = "Journal of Service Management",

issn = "1757-5818",

publisher = "Emerald Group Publishing",

number = "1",

}