Performance measurement systems in supply chains: A framework for contextual analysis

Purpose
The purpose of this article is to propose a common framework for the empirical analysis of supply chain performance measurement systems used in different supply chain contexts.
Design/methodology/approach
This is a conceptual paper, which includes an extensive literature review and an illustrative case study. The content, context, process framework is applied to structure the body of knowledge and the case study.
Findings
Supply chain performance measurement is a context‐dependent process, tailored to specific supply chain requirements. To understand how a performance measurement system in a supply chain has developed and is used there is a need to capture its context, process and content.
Research limitations/implications
The framework is illustrated by a single case study. Further empirical research is required to fully appreciate the breadth of application of this framework …