Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction

Magnus Söderlund, Claes-Robert Julander

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

86 Citeringar (Scopus)

Originalspråk	Engelska
Referentgranskad vetenskaplig tidskrift	Journal of Retailing and Consumer Services
Volym	16
Nummer	3
Sidor (från-till)	216-226
Antal sidor	11
ISSN	0969-6989
DOI	https://doi.org/10.1016/j.jretconser.2008.11.008
Status	Publicerad - 2009
MoE-publikationstyp	A1 Originalartikel i en vetenskaplig tidskrift

Nyckelord

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title = "Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction",

keywords = "512 Business and Management",

author = "Magnus S{\"o}derlund and Claes-Robert Julander",

year = "2009",

doi = "10.1016/j.jretconser.2008.11.008",

language = "English",

volume = "16",

pages = "216--226",

journal = "Journal of Retailing and Consumer Services",

issn = "0969-6989",

publisher = "Pergamon (Elsevier)",

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}

TY - JOUR

T1 - Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction

AU - Söderlund, Magnus

AU - Julander, Claes-Robert

PY - 2009

Y1 - 2009

KW - 512 Business and Management

U2 - 10.1016/j.jretconser.2008.11.008

DO - 10.1016/j.jretconser.2008.11.008

M3 - Article

SN - 0969-6989

VL - 16

SP - 216

EP - 226

JO - Journal of Retailing and Consumer Services

JF - Journal of Retailing and Consumer Services

IS - 3

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