@inbook{226ba27001b54c12823e14d7a066b1ff,
title = "Resilience and renewal through imposed service innovation",
keywords = "512 Business and Management",
author = "Kristina Heinonen",
year = "2023",
doi = "10.4337/9781802202595",
language = "English",
isbn = "978-1-80220-258-8",
series = "Elgar Encyclopedias in the Social Sciences",
publisher = "Edward Elgar",
pages = "576--577",
editor = "Faiz Gallouj and Camal Gallouj and Marie-Christine Monnoyer and Luis Rubalcaba",
booktitle = "Elgar Encyclopedia of Services",
address = "United Kingdom",
}