Service failure and recovery in public sector digital services

David B. Grant; Anu Bask; Gyöngyi Kovacs

Service failure and recovery in public sector digital services

David B. Grant, Anu Bask, Gyöngyi Kovacs

Logistik och samhällsansvar, Helsingfors

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

Originalspråk	Engelska
Titel på värdpublikation	Proceedings of 24th International Annual European Operations Management Association Conference (EurOMA)
Utgivningsort	Edinburgh
Utgivningsdatum	07.2017
Status	Publicerad - 07.2017
MoE-publikationstyp	A4 Artikel i en konferenspublikation
Evenemang	2017 International Annual European Operations Management Association (EurOMA) Conference - Edinburgh, Storbritannien Varaktighet: 01.07.2017 → 05.07.2017 Konferensnummer: 24

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512 Företagsekonomi

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@inproceedings{5e85b968050944208275a9a43a8ce69a,

title = "Service failure and recovery in public sector digital services",

keywords = "512 Business and Management",

author = "Grant, {David B.} and Anu Bask and Gy{\"o}ngyi Kovacs",

note = " Volume: Proceeding volume: ; 2017 International Annual European Operations Management Association (EurOMA) Conference , EurOMA ; Conference date: 01-07-2017 Through 05-07-2017",

year = "2017",

month = jul,

language = "English",

booktitle = "Proceedings of 24th International Annual European Operations Management Association Conference (EurOMA)",

}

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AU - Grant, David B.

AU - Bask, Anu

AU - Kovacs, Gyöngyi

N1 - Conference code: 24

PY - 2017/7

Y1 - 2017/7

KW - 512 Business and Management

M3 - Conference contribution

BT - Proceedings of 24th International Annual European Operations Management Association Conference (EurOMA)

CY - Edinburgh

T2 - 2017 International Annual European Operations Management Association (EurOMA) Conference

Y2 - 1 July 2017 through 5 July 2017

ER -