Service firms´ action upon negative incidents in high touch services: A narrative study

Ritva Höykinpuro

Forskningsoutput: Avhandling › Doktorsavhandling › Monografi

Originalspråk	Engelska
Utgivningsort	Helsinki
Förlag	Hanken School of Economics
Tryckta ISBN	978-952-232-048-3
Status	Publicerad - 2009
MoE-publikationstyp	G4 Doktorsavhandling (monografi)

Åtkomst av dokument

@phdthesis{a090ec3aee01433b90799cd769b33e96,

title = "Service firms´ action upon negative incidents in high touch services: A narrative study",

author = "Ritva H{\"o}ykinpuro",

year = "2009",

language = "English",

isbn = "978-952-232-048-3",

series = "Economics and Society. Publications of the Hanken School of Economics",

publisher = "Hanken School of Economics",

number = "202",

address = "Finland",

}