Service Innovation as an Experience: Differences between Employee and User Narratives

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Kapitel › Vetenskaplig › Peer review

Originalspråk	Engelska
Titel på värdpublikation	User-Based Innovations in Services
Redaktörer	Marja Toivonen, Jon Sundby
Förlag	Edward Elgar Publishing
Utgivningsdatum	2012
Status	Publicerad - 2012
MoE-publikationstyp	A3 Del av bok eller annat samlingsverk

Nyckelord

@inbook{302bee26214c4465bd6e27d118555f52,

title = "Service Innovation as an Experience: Differences between Employee and User Narratives",

keywords = "512 Business and Management, KOTA2012",

author = "Anu Helkkula and Mari Holopainen",

year = "2012",

language = "English",

editor = "Marja Toivonen and Sundby, \{Jon \}",

booktitle = "User-Based Innovations in Services",

publisher = "Edward Elgar Publishing",

address = "United Kingdom",

}