Service Innovation in Networks: Co-creating a Network Business Model

Kars Mennens*, Dominik Mahr, Paul C. Van Fenema, Tom Schiefer, Adriana Saraceni

*Motsvarande författare för detta arbete

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKapitelVetenskapligPeer review

2 Citeringar (Scopus)

Sammanfattning

Digitalization increasingly requires collective innovation for joint value creation. However, many network collaborations fail, since early-stage alignment is a complex craft. This chapter employs a service design approach for achieving early-stage alignment for network service innovation. We engaged in action research involving a service logistics network responsible for the maintenance of maritime equipment for a Navy organization. Generative scripts captured essential elements of the network business model at organizational and network levels. These scripts were systematically validated within the network. The result offers practitioners a methodology for achieving early-stage alignment on elements of a network business model.
OriginalspråkEngelska
Titel på värdpublikationThe Palgrave Handbook of Service Management
RedaktörerBo Edvardsson, Bård Tronvoll
FörlagSpringer International Publishing
Utgivningsdatum25.05.2022
Sidor555-575
ArtikelnummerChapter 28
ISBN (tryckt)978-3-030-91827-9
ISBN (elektroniskt)978-3-030-91828-6
DOI
StatusPublicerad - 25.05.2022
MoE-publikationstypA3 Del av bok eller annat samlingsverk

Nyckelord

  • 512 Företagsekonomi

Fingeravtryck

Fördjupa i forskningsämnen för ”Service Innovation in Networks: Co-creating a Network Business Model”. Tillsammans bildar de ett unikt fingeravtryck.

Citera det här