Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships

Jari Juga, Jouni Juntunen, David Grant

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

94 Citeringar (Scopus)

Originalspråk	Engelska
Referentgranskad vetenskaplig tidskrift	Managing Service Quality
Volym	20
Nummer	6
Sidor (från-till)	496-510
ISSN	0960-4529
DOI	https://doi.org/10.1108/09604521011092857
Status	Publicerad - 2010
MoE-publikationstyp	A1 Originalartikel i en vetenskaplig tidskrift

Nyckelord

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title = "Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships",

keywords = "512 Business and Management",

author = "Jari Juga and Jouni Juntunen and David Grant",

year = "2010",

doi = "10.1108/09604521011092857",

language = "English",

volume = "20",

pages = "496--510",

journal = "Managing Service Quality",

issn = "0960-4529",

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TY - JOUR

T1 - Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships

AU - Juga, Jari

AU - Juntunen, Jouni

AU - Grant, David

PY - 2010

Y1 - 2010

KW - 512 Business and Management

U2 - 10.1108/09604521011092857

DO - 10.1108/09604521011092857

M3 - Article

VL - 20

SP - 496

EP - 510

JO - Managing Service Quality

JF - Managing Service Quality

SN - 0960-4529

IS - 6

ER -