Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

109 Citeringar (Scopus)

Originalspråk	Engelska
Referentgranskad vetenskaplig tidskrift	Managing Service Quality
Volym	20
Nummer	6
Sidor (från-till)	496-510
ISSN	0960-4529
DOI	https://doi.org/10.1108/09604521011092857
Status	Publicerad - 2010
MoE-publikationstyp	A1 Originalartikel i en vetenskaplig tidskrift

Nyckelord

@article{fd664578cad9420f8bee47a4d35eda25,

title = "Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships",

keywords = "512 Business and Management",

author = "Jari Juga and Jouni Juntunen and David Grant",

year = "2010",

doi = "10.1108/09604521011092857",

language = "English",

volume = "20",

pages = "496--510",

journal = "Managing Service Quality",

issn = "0960-4529",

publisher = "Emerald Group Publishing",

number = "6",

}

TY - JOUR

T1 - Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships

AU - Juga, Jari

AU - Juntunen, Jouni

AU - Grant, David

PY - 2010

Y1 - 2010

KW - 512 Business and Management

U2 - 10.1108/09604521011092857

DO - 10.1108/09604521011092857

M3 - Article

SN - 0960-4529

VL - 20

SP - 496

EP - 510

JO - Managing Service Quality

JF - Managing Service Quality

IS - 6

ER -