Show you care: Initiating co-creation in service recovery

Yingzi Xu; Roger Marshall; Bo Edvardsson; Bård Tronvoll

doi:10.1108/JOSM-11-2012-0253

Show you care: Initiating co-creation in service recovery

Yingzi Xu
, Roger Marshall
, Bo Edvardsson
, Bård Tronvoll

Marknadsföring, Helsingfors

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

97 Citeringar (Scopus)

Originalspråk	Engelska
Referentgranskad vetenskaplig tidskrift	Journal of Service Management
Volym	25
Nummer	3
Sidor (från-till)	369-387
Antal sidor	19
ISSN	1757-5818
DOI	https://doi.org/10.1108/JOSM-11-2012-0253
Status	Publicerad - 2014
MoE-publikationstyp	A1 Originalartikel i en vetenskaplig tidskrift

Nyckelord

512 Företagsekonomi
KOTA2014

Åtkomst av dokument

10.1108/JOSM-11-2012-0253

OpenUrl-tillgänglighet

Fulltext

Citera det här

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