@article{2321bfec803f4fa0876c72e2f3484659,
title = "Social Media Monitoring for Crisis Communication: Process, Methods and Trends in the Scientific Literature",
keywords = "518 Media and communications, social media, monitoring, crisis communication, public relations",
author = "Aino Ruggiero and Marita Vos",
year = "2014",
doi = "10.29333/ojcmt/2457",
language = "English",
volume = "4",
pages = "105--130",
journal = "Online Journal of Communication and Media Technologies",
issn = "1986-3497",
publisher = "Bastas",
number = "1",
}