Systems of Consumer Practice as Context for Service Usage

Karl-Jacob Mickelsson

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

Sammanfattning

The paper presents activities within consumer practices as context for service usage, and shows how consumers’ requirements for a service differ depending on their surrounding systems of practice. Practices are units of socially informed and meaning-laden behaviour that people carry out as a part of their daily life. Interviews with five wine consumers revealed five different contexts for the services of a wine store. Activities within the practice were divided into having cognitive, affective or informational purposes, and were arranged into an “activity tree”, where the position and function of the service could be observed.
OriginalspråkEngelska
Titel på gästpublikationQUIS 12: Advances in Service Quality, Innovation and Excellence
RedaktörerBo van der Rhee, Liana Victorino
Antal sidor8
UtgivningsortItchaca, NY, USA
Utgivningsdatum2011
Sidor730-737
ISBN (tryckt)978-0-578-08457-2
StatusPublicerad - 2011
MoE-publikationstypA4 Artikel i en konferenspublikation
EvenemangInternational Research Symposium on Service Excellence in Management (QUIS) - Ithaca, NY, Ithaca, USA
Varaktighet: 02.06.201105.06.2011
Konferensnummer: 12

Nyckelord

  • KOTA2011

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