@article{8b2f2860e027476f9f1539f04a0fbf17,
title = "Temporal and spatial e-service value",
keywords = "online operations, service operations, customer satisfaction, MULTIPLE-ITEM SCALE, CONSUMER PERCEPTIONS, CONCEPTUAL-MODEL, QUALITY, ENVIRONMENT, TIME, CONVENIENCE, ENCOUNTERS, CUSTOMERS, INTERNET",
author = "Kristina Heinonen",
year = "2006",
doi = "10.1108/09564230610680677",
language = "English",
volume = "17",
pages = "380--400",
journal = "International journal of service industry management",
issn = "1757-5826",
publisher = "Emerald Group Publishing",
number = "4",
}