@article{77af7a5e859c4a5fa804fe6eac5b7dac,
title = "The changing role of the health care customer: review, synthesis and research agenda",
keywords = "512 Business and Management",
author = "McColl-Kennedy, \{Janet R.\} and Hannah Snyder and Mattias Elg and Lars Witell and Anu Helkkula and Hogan, \{Suellen J.\} and Laurel Anderson",
year = "2017",
month = feb,
doi = "10.1108/JOSM-01-2016-0018",
language = "English",
volume = "28",
pages = "2--33",
journal = "Journal of Service Management",
issn = "1757-5818",
publisher = "Emerald Group Publishing",
number = "1",
}