The CSS Model: Developing Service Offerings Based on Service's Inherent Sources of Competitive Advantage

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Kapitel › Vetenskaplig

Originalspråk	Engelska
Titel på värdpublikation	Service Excellence als Impulsgeber. Strategien-Management-Innovationen-Branschen
Redaktörer	Mathias Gouthier, Christian Coenen, Henning Schulze, Christoph Wegmann
Antal sidor	10
Utgivningsort	Wiesbaden
Förlag	Springer Gabler
Utgivningsdatum	2007
ISBN (tryckt)	978-3-8349-0688-5
Status	Publicerad - 2007
MoE-publikationstyp	B2 Del av en bok eller annat samlingsverk

OpenUrl-tillgänglighet

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author = "Christian Gr{\"o}nroos",

year = "2007",

language = "English",

isbn = "978-3-8349-0688-5",

editor = "Mathias Gouthier and Christian Coenen and Henning Schulze and Christoph Wegmann",

booktitle = "Service Excellence als Impulsgeber. Strategien-Management-Innovationen-Branschen",

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The CSS Model: Developing Service Offerings Based on Service's Inherent Sources of Competitive Advantage. / Grönroos, Christian.
Service Excellence als Impulsgeber. Strategien-Management-Innovationen-Branschen. red. / Mathias Gouthier; Christian Coenen; Henning Schulze; Christoph Wegmann. Wiesbaden: Springer Gabler, 2007.

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Kapitel › Vetenskaplig

TY - CHAP

T1 - The CSS Model

T2 - Developing Service Offerings Based on Service's Inherent Sources of Competitive Advantage

AU - Grönroos, Christian

PY - 2007

Y1 - 2007

M3 - Chapter

SN - 978-3-8349-0688-5

BT - Service Excellence als Impulsgeber. Strategien-Management-Innovationen-Branschen

A2 - Gouthier, Mathias

A2 - Coenen, Christian

A2 - Schulze, Henning

A2 - Wegmann, Christoph

PB - Springer Gabler

CY - Wiesbaden

ER -