The evolution of service innovation research: A critical review and synthesis

Per Carlborg, Daniel Kindström, Christian Kowalkowski

Forskningsoutput: TidskriftsbidragArtikelVetenskapligPeer review

273 Citeringar (Scopus)

Sammanfattning

The number of service innovation articles has increased dramatically in the past 25 years. By reviewing 128 articles published between 1986 and 2010, primarily in leading marketing and innovation journals, this study analyzes the progression of service innovation research according to topicality and perspective. The authors summarize prior research by clustering it into three evolutional phases and drawing parallels with the evolution of the wider services marketing field. Overall, the view of service innovation has evolved, from a complement of traditional product innovation to a multidimensional, all-encompassing notion that entails several functions, both within and outside the firm.
OriginalspråkEngelska
Referentgranskad vetenskaplig tidskriftThe Service Industries Journal
Volym34
Nummer5
Sidor (från-till)373-398
Antal sidor26
ISSN0264-2069
DOI
StatusPublicerad - 2014
MoE-publikationstypA1 Originalartikel i en vetenskaplig tidskrift

Nyckelord

  • 512 Företagsekonomi
  • KOTA2013

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