The happy versus unhappy service worker in the service encounter:Assessing the impact on customer satisfaction

Magnus Söderlund, Sara Rosengren

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

37 Citeringar (Scopus)

Originalspråk	Engelska
Referentgranskad vetenskaplig tidskrift	Journal of Retailing and Consumer Services
Volym	17
Nummer	2
Sidor (från-till)	161-169
ISSN	0969-6989
DOI	https://doi.org/10.1016/j.jretconser.2010.01.001
Status	Publicerad - 2010
MoE-publikationstyp	A1 Originalartikel i en vetenskaplig tidskrift

Åtkomst av dokument

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