The nature of learning about customers in a customer service setting: A study of frontline contact persons

Karolina Wägar

Forskningsoutput: Avhandling › Doktorsavhandling › Monografi

Originalspråk	Engelska
Utgivningsort	Helsinki
Förlag	Swedish School of Economics and Business Administration
Tryckta ISBN	978-951-555-961-6
Status	Publicerad - 2007
MoE-publikationstyp	G4 Doktorsavhandling (monografi)

Åtkomst av dokument

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author = "Karolina W{\"a}gar",

year = "2007",

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series = "Publications of the Swedish School of Economics and Business Administration",

publisher = "Swedish School of Economics and Business Administration",

number = "172",

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