The nature of learning about customers in a customer service setting: A study of frontline contact persons

Forskningsoutput: Avhandling › Doktorsavhandling › Monografi

Originalspråk	Engelska
Utgivningsort	Helsinki
Förlag	Swedish School of Economics and Business Administration
Tryckta ISBN	978-951-555-961-6
Status	Publicerad - 2007
MoE-publikationstyp	G4 Doktorsavhandling (monografi)

Åtkomst av dokument

@phdthesis{7a6239ecd6f34aad8f3e46702ccd1414,

title = "The nature of learning about customers in a customer service setting: A study of frontline contact persons",

author = "Karolina W{\"a}gar",

year = "2007",

language = "English",

isbn = "978-951-555-961-6",

series = "Publications of the Swedish School of Economics and Business Administration",

publisher = "Swedish School of Economics and Business Administration",

number = "172",

address = "Finland",

}

TY - BOOK

T1 - The nature of learning about customers in a customer service setting

T2 - A study of frontline contact persons

AU - Wägar, Karolina

PY - 2007

Y1 - 2007

M3 - Doctoral Thesis

SN - 978-951-555-961-6

T3 - Publications of the Swedish School of Economics and Business Administration

PB - Swedish School of Economics and Business Administration

CY - Helsinki

ER -