The Role of Digital Service Encounters on Customers' Perceptions of Companies

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Kapitel › Vetenskaplig

Originalspråk	Engelska
Titel på värdpublikation	E-Commerce Trends for Organizational Advancement : New Applications and Methods
Redaktörer	Mehdi Khosrowpour
Antal sidor	9
Utgivningsort	Hershey
Förlag	IGI Global
Utgivningsdatum	2010
Sidor	88-97
ISBN (tryckt)	978-1-60566-964-9
Status	Publicerad - 2010
MoE-publikationstyp	B2 Del av en bok eller annat samlingsverk

Nyckelord

@inbook{1a4508aa7c924ff1be5da340db88a2a9,

title = "The Role of Digital Service Encounters on Customers' Perceptions of Companies",

keywords = "KOTA2010",

author = "Kristina Heinonen",

year = "2010",

language = "English",

isbn = "978-1-60566-964-9",

pages = "88--97",

editor = "Mehdi Khosrowpour",

booktitle = "E-Commerce Trends for Organizational Advancement",

publisher = "IGI Global",

address = "United States",

}