Value co-destruction in tourism and hospitality: a systematic literature review and future research agenda

Erose Sthapit*, Brian Garrod, Matthew J. Stone, Peter Björk, Hanqun Song

*Motsvarande författare för detta arbete

Forskningsoutput: TidskriftsbidragÖversiktsartikelPeer review

9 Citeringar (Scopus)

Sammanfattning

This study systematically reviews, synthesises and integrates the extant literature on value co-destruction in the field of tourism and hospitality. The results indicate that research in this field is still in its infancy, suffers from a contextual imbalance and employs mainly qualitative methods. Several gaps are identified, and four areas for future work are proposed: further theorisation, application of the topic and scale development, fostering a broader focus on cross-cultural studies and a need for studies in different hospitality and tourism settings; greater use of on-site data collection and engaging in mixed-methods analysis; and greater consideration of service-provider and multiple-actor perspectives.

OriginalspråkEngelska
Referentgranskad vetenskaplig tidskriftJournal of travel and tourism marketing
Volym40
Nummer5
Sidor (från-till)363-382
Antal sidor20
ISSN1054-8408
DOI
StatusPublicerad - 06.09.2023
MoE-publikationstypA2 Översiktsartikel i en vetenskaplig tidskrift

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  • 512 Företagsekonomi

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