What is the Customer Saying?: Service, person and context-related characteristics of service communication

Jonas Holmqvist; - Van Vaerenbergh

What is the Customer Saying? Service, person and context-related characteristics of service communication

Jonas Holmqvist
, - Van Vaerenbergh

Marknadsföring, Helsingfors

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

Originalspråk	Engelska
Titel på värdpublikation	Service Dominant logic, Network & Systems Theory and Service Science : integrating three perspectives for a new service agenda
Redaktörer	E. Gummesson, C. Mele, F. Polese
Utgivningsort	Naples
Förlag	Giannini Editore
Utgivningsdatum	2011
ISBN (tryckt)	978-88-7431-525-3
Status	Publicerad - 2011
MoE-publikationstyp	A4 Artikel i en konferenspublikation
Evenemang	The 2011 Naples Forum on Service: Service-Dominant Logic, Network & Systems Theory and Service Science - Capri, IT, Capri, Italien Varaktighet: 14.06.2011 → 17.06.2011 Konferensnummer: 2

Nyckelord

512 Företagsekonomi
KOTA2011

Åtkomst av dokument

http://www.naplesforumonservice.it/uploads//files/Holmqvist%2C%20Van-vaerenbergh%281%29.pdf

OpenUrl-tillgänglighet

Fulltext

Citera det här

Holmqvist, J., & Van Vaerenbergh, . (2011). What is the Customer Saying? Service, person and context-related characteristics of service communication. I E. Gummesson, C. Mele, & F. Polese (Red.), Service Dominant logic, Network & Systems Theory and Service Science: integrating three perspectives for a new service agenda Giannini Editore. http://www.naplesforumonservice.it/uploads//files/Holmqvist%2C%20Van-vaerenbergh%281%29.pdf

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title = "What is the Customer Saying?: Service, person and context-related characteristics of service communication",

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Holmqvist, J & Van Vaerenbergh 2011, What is the Customer Saying? Service, person and context-related characteristics of service communication. i E Gummesson, C Mele & F Polese (red), Service Dominant logic, Network & Systems Theory and Service Science: integrating three perspectives for a new service agenda. Giannini Editore, Naples, The 2011 Naples Forum on Service, Capri, Italien, 14.06.2011. <http://www.naplesforumonservice.it/uploads//files/Holmqvist%2C%20Van-vaerenbergh%281%29.pdf>

What is the Customer Saying? Service, person and context-related characteristics of service communication. / Holmqvist, Jonas; Van Vaerenbergh, -.
Service Dominant logic, Network & Systems Theory and Service Science: integrating three perspectives for a new service agenda. red. / E. Gummesson; C. Mele; F. Polese. Naples: Giannini Editore, 2011.

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

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