When service turns smart: Implications for customer-firm relationships

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

Originalspråk	Engelska
Titel på värdpublikation	Proceedings of the 25th annual Frontiers in Service Conference
Utgivningsdatum	2016
Status	Publicerad - 2016
MoE-publikationstyp	A4 Artikel i en konferenspublikation
Evenemang	Frontiers in Service Conference - Bergen, Norge Varaktighet: 23.06.2016 → 26.06.2016 Konferensnummer: 25

Nyckelord

@inproceedings{b772653a656148a1aa8fc126e4093d55,

title = "When service turns smart: Implications for customer-firm relationships",

keywords = "512 Business and Management",

author = "Per Carlborg and Daniel Ellstr{\"o}m and Christian Kowalkowski",

note = " Volume: Proceeding volume: ; Frontiers in Service Conference ; Conference date: 23-06-2016 Through 26-06-2016",

year = "2016",

language = "English",

booktitle = "Proceedings of the 25th annual Frontiers in Service Conference",

}